In-Store Tech Support Specialist

Best Buy; Winston-Salem (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for your physical and mental-w

Leaves and PTO guidance

Job summary

Best Buy’s Geek Squad Agent role puts you at the front line of technology support at a local store. You’ll assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs, helping families and friends with tech questions.

The job emphasizes friendly service, problem solving, and ongoing training, with a flexible schedule including holidays, nights and weekends. You’ll build knowledge across devices and contribute to a positive shopping experience.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Passion for technology

Job description

Best Buy’s Geek Squad Agent role puts you at the front line of technology support at a local store. You’ll assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs, helping families and friends with tech questions.

The job emphasizes friendly service, problem solving, and ongoing training, with a flexible schedule including holidays, nights and weekends. You’ll build knowledge across devices and contribute to a positive shopping experience.