In-Store Advanced Tech Repair Specialist

Best Buy; Ocala (FL); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Benefits and retirement resources

Job summary

Best Buy in Ocala, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices. You’ll troubleshoot, follow procedures and deliver a high-quality tech experience in-store and over the phone.

You’ll work with a team to document requests, meet timelines and stay current with certifications through ongoing training, ensuring customers get the most from their technology and services.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

6 months experience

Consumer electronics

Flexible schedule

Job description

Best Buy in Ocala, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices. You’ll troubleshoot, follow procedures and deliver a high-quality tech experience in-store and over the phone.

You’ll work with a team to document requests, meet timelines and stay current with certifications through ongoing training, ensuring customers get the most from their technology and services.