In-Store Tech Support Specialist

Best Buy; Monroe (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Financial savings resources

Support for well-being

Job summary

Best Buy seeks a Geek Squad Agent in Monroe, LA. As a first point of contact for technology support, you will assist customers with issues and provide solutions for devices. The role involves helping with device setups and repairs.

Candidates should have customer service experience and be willing to work flexible hours. Benefits include competitive pay and employee discounts, along with various leave options.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions and listening.
• Help customers set up new devices and provide advice on repairs or replacements.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology problem solving

Communication

Flexibility

Job description

Best Buy seeks a Geek Squad Agent in Monroe, LA. As a first point of contact for technology support, you will assist customers with issues and provide solutions for devices. The role involves helping with device setups and repairs.

Candidates should have customer service experience and be willing to work flexible hours. Benefits include competitive pay and employee discounts, along with various leave options.