In-Store Tech Support Specialist

Best Buy; Joplin (MO); On-site; USD 17,000 - 20,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy's Geek Squad Agent position is the first point of contact for technology support in our Joplin store. You’ll help customers assess needs, perform basic services, and collaborate with other agents on more complex repairs. Training and resources are provided to help you succeed.

Join a team that values helpfulness, adaptability, and hands-on problem solving, with a flexible schedule that includes holidays, nights, and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy's Geek Squad Agent position is the first point of contact for technology support in our Joplin store. You’ll help customers assess needs, perform basic services, and collaborate with other agents on more complex repairs. Training and resources are provided to help you succeed.

Join a team that values helpfulness, adaptability, and hands-on problem solving, with a flexible schedule that includes holidays, nights, and weekends.