In-Store Tech Support Specialist

Best Buy; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent in Indianapolis helps customers with technology support, guiding them to solutions and basic repairs inside the store.

You’ll assess needs, set up new devices, and decide whether to repair or replace, while staying current with training and collaborating with other agents.

The role emphasizes friendly service, flexible scheduling including holidays and weekends, and opportunities to grow while supporting customers’ tech needs.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Ask questions, listen, take notes and provide accurate time estimates for next steps
• Help customers set up new devices and advise on repair vs replacement
• Monitor service queues and provide accurate status updates to customers
• Stay current with training through certified courses to maintain knowledge
• Clearly communicate and partner with fellow agents

Job description

Best Buy's Geek Squad Agent in Indianapolis helps customers with technology support, guiding them to solutions and basic repairs inside the store.

You’ll assess needs, set up new devices, and decide whether to repair or replace, while staying current with training and collaborating with other agents.

The role emphasizes friendly service, flexible scheduling including holidays and weekends, and opportunities to grow while supporting customers’ tech needs.