In-Store Tech Support Specialist

Best Buy; Houston (TX); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy’s Geek Squad Agent role at the Houston store focuses on delivering friendly, knowledgeable tech support to customers in person. You’ll assess needs, set expectations, and guide customers through simple repairs or device setups, while collaborating with others on more complex tasks.

Strong customer service interest and a passion for technology help drive success in this fast-paced retail environment. A flexible schedule, including holidays and weekends, is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and taking detailed notes.
• Help customers set up new devices and advise repair or replacement options.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Tech-savvy

Job description

Best Buy’s Geek Squad Agent role at the Houston store focuses on delivering friendly, knowledgeable tech support to customers in person. You’ll assess needs, set expectations, and guide customers through simple repairs or device setups, while collaborating with others on more complex tasks.

Strong customer service interest and a passion for technology help drive success in this fast-paced retail environment. A flexible schedule, including holidays and weekends, is required.