In-Store Tech Support Specialist

Best Buy; Houma (LA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy in Houma, LA is seeking a Geek Squad Agent to be the first point of contact for technology support and customer service. You will assist customers during check-in and checkout, assess needs, perform basic services, and partner with other agents on more complex repairs.

The role requires at least 3 months of retail or customer service experience and offers a flexible schedule including holidays, nights, and weekends.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and advise on repair or replacement options
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy in Houma, LA is seeking a Geek Squad Agent to be the first point of contact for technology support and customer service. You will assist customers during check-in and checkout, assess needs, perform basic services, and partner with other agents on more complex repairs.

The role requires at least 3 months of retail or customer service experience and offers a flexible schedule including holidays, nights, and weekends.