In-Store Tech Support Specialist — Customer-Focused

Best Buy; Spring (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Spring, TX is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and other devices. You’ll receive training and resources to assess customer needs, perform basic services and partner with other agents on more complex repairs.

In this part-time role, you’ll help customers during check-in and checkout, diagnose issues by asking questions, set up new devices, monitor service queues and communicate updates.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy in Spring, TX is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and other devices. You’ll receive training and resources to assess customer needs, perform basic services and partner with other agents on more complex repairs.

In this part-time role, you’ll help customers during check-in and checkout, diagnose issues by asking questions, set up new devices, monitor service queues and communicate updates.