In-Store Tech Support Specialist — Flexible Hours

Best Buy; Wesley Chapel (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Benefits

Job summary

Best Buy's Geek Squad Agent role in Wesley Chapel, FL invites you to be the first point of contact for customers seeking technology support, knowledge, and solutions for computers and devices, with training provided to grow your skills.

You’ll assess customer needs, explain repair or replacement options, help set up new devices, monitor service queues, and communicate clearly with teammates to keep work flowing smoothly while you expand your knowledge through certified training.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy's Geek Squad Agent role in Wesley Chapel, FL invites you to be the first point of contact for customers seeking technology support, knowledge, and solutions for computers and devices, with training provided to grow your skills.

You’ll assess customer needs, explain repair or replacement options, help set up new devices, monitor service queues, and communicate clearly with teammates to keep work flowing smoothly while you expand your knowledge through certified training.