In-Store Tech Support & Setup Specialist

Best Buy; Yorba Linda (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy’s Geek Squad Agent role places you at the center of technology support in our Yorba Linda store. You’ll greet customers, assess needs, explain options, and guide basic repairs or set-up of devices, while coordinating with fellow agents for more complex tasks.

You’ll build knowledge through training and deliver friendly, efficient service in a fast-paced retail environment. You’ll work a flexible schedule including evenings and weekends, handling inquiries with clear communication and

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech-savvy

Adaptability

Job description

Best Buy’s Geek Squad Agent role places you at the center of technology support in our Yorba Linda store. You’ll greet customers, assess needs, explain options, and guide basic repairs or set-up of devices, while coordinating with fellow agents for more complex tasks.

You’ll build knowledge through training and deliver friendly, efficient service in a fast-paced retail environment. You’ll work a flexible schedule including evenings and weekends, handling inquiries with clear communication and