In-Store Tech Support & Setup Specialist

Best Buy; Cedar Park (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy Cedar Park is seeking a Geek Squad Agent to be the first point of contact for technology support in our local store. You will assess customer needs, perform basic services and work with other agents on more complex repairs.

Provide friendly, timely service during check-in/out, help customers set up devices, monitor queues and stay current through training. A minimum of 3 months in retail or customer service and flexibility to work holidays, nights and weekends are required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Customer service

Technology passion

Job description

Best Buy Cedar Park is seeking a Geek Squad Agent to be the first point of contact for technology support in our local store. You will assess customer needs, perform basic services and work with other agents on more complex repairs.

Provide friendly, timely service during check-in/out, help customers set up devices, monitor queues and stay current through training. A minimum of 3 months in retail or customer service and flexibility to work holidays, nights and weekends are required.