In-Store Tech Support & Device Expert

Best Buy; Chesapeake (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for your physical and mental‑b

Job summary

Best Buy in Chesapeake, VA is seeking a Geek Squad Agent to be the first point of contact for tech support, assess customer needs, and perform basic services while collaborating with other agents on more complex repairs.

You will help customers set up new devices, advise on repair vs replacement, monitor service queues, and continuously expand your knowledge through certified training courses.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Tech curiosity

Job description

Best Buy in Chesapeake, VA is seeking a Geek Squad Agent to be the first point of contact for tech support, assess customer needs, and perform basic services while collaborating with other agents on more complex repairs.

You will help customers set up new devices, advise on repair vs replacement, monitor service queues, and continuously expand your knowledge through certified training courses.