In-Store Tech Support & Device Setup Specialist

Best Buy; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Training opportunities

Flexible scheduling

Job summary

Best Buy's Geek Squad Agent role at the Madison, WI store is the first point of contact for customers seeking technology support and solutions. You’ll assess needs, provide basic services and collaborate with other agents to tackle more complex repairs.

You'll gain training and resources to explain tech options, set up devices, and guide customers on repair versus replacement, while maintaining friendly, helpful service during check-in, checkout, and routine inquiries.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Tech-savvy

Adaptability

Job description

Best Buy's Geek Squad Agent role at the Madison, WI store is the first point of contact for customers seeking technology support and solutions. You’ll assess needs, provide basic services and collaborate with other agents to tackle more complex repairs.

You'll gain training and resources to explain tech options, set up devices, and guide customers on repair versus replacement, while maintaining friendly, helpful service during check-in, checkout, and routine inquiries.