Tech Support & Customer Service Pro (Retail)

Best Buy; Milwaukee (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Job summary

Best Buy’s Geek Squad Agent in Milwaukee, WI provides first-point technology support at our local store. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

If family and friends come to you with tech questions, this could be the perfect role. As part of the team, you’ll gain training, help customers decide whether to repair or replace devices, and maintain knowledge through certified courses while clearly communicating with colleagues

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Technology interest

Job description

Best Buy’s Geek Squad Agent in Milwaukee, WI provides first-point technology support at our local store. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

If family and friends come to you with tech questions, this could be the perfect role. As part of the team, you’ll gain training, help customers decide whether to repair or replace devices, and maintain knowledge through certified courses while clearly communicating with colleagues