In-Store Tech Support & Device Setup Pro

Best Buy; Round Rock (TX); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Great employee discount

Competitive pay

Job summary

Best Buy is hiring a Geek Squad Agent in Round Rock, TX to be the first contact for technology support and solutions in-store. You’ll assess customers’ needs, perform basic repairs, and collaborate with other agents for complex tasks.

You’ll gain training, access to resources, and opportunities to help customers set up devices while delivering friendly service at check-in and checkout.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology enthusiasm

Flexible schedule

Job description

Best Buy is hiring a Geek Squad Agent in Round Rock, TX to be the first contact for technology support and solutions in-store. You’ll assess customers’ needs, perform basic repairs, and collaborate with other agents for complex tasks.

You’ll gain training, access to resources, and opportunities to help customers set up devices while delivering friendly service at check-in and checkout.