In-Store Tech Support & Device Setup Pro

Best Buy; Downers Grove (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent in Downers Grove, IL to be the first point of contact for technology support and solutions. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, helping friends and family with their tech questions as well.

This part-time role requires providing helpful service at check-in and checkout, understanding issues, guiding device setups, and maintaining up-to-date knowledge through ongoing

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Technology knowledge

Job description

Best Buy is seeking a Geek Squad Agent in Downers Grove, IL to be the first point of contact for technology support and solutions. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, helping friends and family with their tech questions as well.

This part-time role requires providing helpful service at check-in and checkout, understanding issues, guiding device setups, and maintaining up-to-date knowledge through ongoing