In-Store Tech Support & Device Setup Pro

Best Buy; DeKalb (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Training opportunities

Career growth

Job summary

Best Buy is hiring a Geek Squad Agent to be the first contact for technology support at our DeKalb store. You’ll listen to customers, assess needs and provide solutions, with training supplied to help you grow.

Join a team that helps people decide between repair or replacement, set up devices, and deliver friendly service during check-ins, checkouts and in-store assistance. You’ll stay current with technology through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology enthusiasm

Job description

Best Buy is hiring a Geek Squad Agent to be the first contact for technology support at our DeKalb store. You’ll listen to customers, assess needs and provide solutions, with training supplied to help you grow.

Join a team that helps people decide between repair or replacement, set up devices, and deliver friendly service during check-ins, checkouts and in-store assistance. You’ll stay current with technology through ongoing training.