In-Store Tech Support & Repair Agent

Best Buy; Davenport (IA); On-site; USD 34,000 - 52,000; Full time

Job summary

Best Buy in Davenport, IA is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support, knowledge and solutions for computers and devices. We provide training and resources to assess needs, perform basic services and partner with other agents on more complex repairs.

Responsibilities include delivering friendly service during check-in/out, diagnosing issues by asking questions, helping set up devices and advising on repair or replacement, monitoring

Qualifications

• 3 months of experience working in retail or customer service.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Tech troubleshooting

Job description

Best Buy in Davenport, IA is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support, knowledge and solutions for computers and devices. We provide training and resources to assess needs, perform basic services and partner with other agents on more complex repairs.

Responsibilities include delivering friendly service during check-in/out, diagnosing issues by asking questions, helping set up devices and advising on repair or replacement, monitoring