In-Store Tech Support Pro

Best Buy; Geneva (IL); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy in Geneva, IL is seeking a Geek Squad Agent to be the first point of contact for technology support, helping customers assess needs, troubleshoot, and decide on repairs or replacements.

You will complete basic services, set up devices, communicate clearly with customers and fellow agents, and participate in training to expand your knowledge; a flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing time estimates for next steps.
• Help customers set up new devices and advise on repair vs replacement decisions.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech passion

Adaptability

Job description

Best Buy in Geneva, IL is seeking a Geek Squad Agent to be the first point of contact for technology support, helping customers assess needs, troubleshoot, and decide on repairs or replacements.

You will complete basic services, set up devices, communicate clearly with customers and fellow agents, and participate in training to expand your knowledge; a flexible schedule including evenings, weekends, and holidays is required.