In-Store Tech Support & Device Setup Pro

Best Buy; Columbia Township (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Training opportunities

Benefits package

Job summary

Best Buy in Columbia, MO is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You will assess needs, perform basic services and collaborate with other agents for more complex repairs.

Join a team that emphasizes training, certification, and providing helpful guidance to customers, with opportunities to grow within the Best Buy technology services group.

Qualifications

• 3 months of retail or customer service experience.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy in Columbia, MO is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You will assess needs, perform basic services and collaborate with other agents for more complex repairs.

Join a team that emphasizes training, certification, and providing helpful guidance to customers, with opportunities to grow within the Best Buy technology services group.