In-Store Tech Support Agent — Setup, Repair & Help

Best Buy; Oxnard (CA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Oxnard, CA is seeking a Geek Squad Agent to be the first contact for technology support and solutions for computers and devices in-store. You will assess customer needs, perform basic services and partner with other agents on more complex repairs.

You will provide friendly, timely service during check-in and checkout, help customers set up devices, and explain whether to repair or replace. A minimum of 3 months in retail or customer service and a flexible schedule are required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Problem solving

Job description

Best Buy in Oxnard, CA is seeking a Geek Squad Agent to be the first contact for technology support and solutions for computers and devices in-store. You will assess customer needs, perform basic services and partner with other agents on more complex repairs.

You will provide friendly, timely service during check-in and checkout, help customers set up devices, and explain whether to repair or replace. A minimum of 3 months in retail or customer service and a flexible schedule are required.