In-Store Tech Support Agent — Flexible Part-Time

Best Buy; Noblesville (IN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy offers Geek Squad agents a frontline role in delivering technology support and advice at the Noblesville store. You’ll learn through training, assist customers with setup, and decide whether repairs or replacements are best, collaborating with other agents on complex tasks.

The position emphasizes flexible scheduling and ongoing training to stay current with products and services, with a strong focus on customer satisfaction and teamwork in a busy retail environment.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on repair vs. replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Problem solving

Tech enthusiasm

Job description

Best Buy offers Geek Squad agents a frontline role in delivering technology support and advice at the Noblesville store. You’ll learn through training, assist customers with setup, and decide whether repairs or replacements are best, collaborating with other agents on complex tasks.

The position emphasizes flexible scheduling and ongoing training to stay current with products and services, with a strong focus on customer satisfaction and teamwork in a busy retail environment.