In-Store Tech Support Agent

Best Buy; San Jose (CA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Job summary

Best Buy’s Geek Squad Agent role in San Jose, CA involves assisting customers with technology support, setting up devices, and guiding decisions on repair vs replacement. You’ll work with fellow agents, maintain knowledge through training, and adapt to a fast-paced retail environment.

The position requires a 3-month retail or customer service background and a flexible schedule including holidays, nights and weekends.

Qualifications

• 3 months of experience in retail or customer service.
• Flexible schedule including holidays, nights and weekends.
• Passion for technology and problem solving.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy’s Geek Squad Agent role in San Jose, CA involves assisting customers with technology support, setting up devices, and guiding decisions on repair vs replacement. You’ll work with fellow agents, maintain knowledge through training, and adapt to a fast-paced retail environment.

The position requires a 3-month retail or customer service background and a flexible schedule including holidays, nights and weekends.