In-Store Tech Support Agent

Best Buy; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Boise store. You will receive training to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, helping friends and family with tech questions along the way.

Responsibilities include assisting customers during check-in and checkout, diagnosing issues with questions and notes, guiding device setup or repair vs replacement decisions, and staying

Qualifications

• 3 months of experience working in retail or customer service.
• Flexible schedule, including holidays, nights and weekends.
• Clear communication and teamwork with fellow agents.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and listening, providing clear time estimates.
• Help customers set up new devices and advise on repair vs replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Passion for technology

Adapt and learn

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Boise store. You will receive training to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, helping friends and family with tech questions along the way.

Responsibilities include assisting customers during check-in and checkout, diagnosing issues with questions and notes, guiding device setup or repair vs replacement decisions, and staying