In-Store Tech Specialist — Retail Support & Repairs

Acosta Sales & Marketing; New York (NY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Company Match

Employee Discount Program

Bonus Opportunities

Paid Time Off

Job summary

Mosaic Sales Solutions US Operating Co, LLC is seeking a Full-Time Google Tech Specialist for our New York store to assess customer needs, troubleshoot issues, perform Level 1 repairs and guide customers through post-sales setup. You will manage queues, prioritize resources, and escalate product issues as needed.

Responsibilities include assisting customers with sales, ensuring exceptional service, and maintaining accurate repair orders. Strong communication and bilingual skills are a plus.

Qualifications

• Retail/tech support experience preferred

Responsibilities

• Assess customer support needs, troubleshoot or diagnose issues and clearly explain potential solutions.
• Manage customer queues and escalations in a fast-paced environment.
• Identify and document product issues and communicate with internal teams.
• Collaborate with teams to set expectations for clients and return products quickly.
• Provide post-sale setup support and assist with sales when needed.
• Deliver superior customer service and assist with transactions when required.
• Perform Level 1 device repair including education, troubleshooting and software upgrades.
• Maintain repair orders and service tickets with accurate records.

Job description

Mosaic Sales Solutions US Operating Co, LLC is seeking a Full-Time Google Tech Specialist for our New York store to assess customer needs, troubleshoot issues, perform Level 1 repairs and guide customers through post-sales setup. You will manage queues, prioritize resources, and escalate product issues as needed.

Responsibilities include assisting customers with sales, ensuring exceptional service, and maintaining accurate repair orders. Strong communication and bilingual skills are a plus.