In-Store Tech Specialist: Device Support & Repair Expert

Mosaic North America; New York (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Company Match

Life Insurance

EAP

Tuition Reimbursement

Technology Reimbursement

Employee Discount Program

Job summary

Mosaic North America seeks a Full-Time Google Tech Specialist to assess client support needs, troubleshoot issues, and explain solutions in a fast-paced retail setting. You’ll handle post-sale setup, manage queues, and escalate product problems to internal teams, while delivering superior service and assisting with sales when required.

Qualifications include 6+ months retail tech support, familiarity with Android systems, and strong communication.

Qualifications

• 6+ months retail experience in technical support preferred.
• Experience with electronic and test equipment such as DVM, Mobile Station test sets and low voltage power supplies.
• Professional communication skills including ability to communicate policies and procedures.
• Subject matter expert level of knowledge of brand and Android operating system.
• Mobile phone repair experience (Level 1) and bilingual abilities are a plus.

Responsibilities

• Assess customer support needs, troubleshoot or diagnose issues and explain potential solutions clearly.
• Provide post-sale setup support and manage customer queues.
• Resolve escalations in a fast-paced environment and document repairs.
• Identify, document and escalate potential product issues to internal teams.
• Meet customers, assist with sales and complete transactions when needed.
• Perform Level 1 device repair including education, diagnostics, and software updates.
• Record interactions and ensure repair tickets are accurate and complete.

Skills

Retail experience in tech support

Professional communication

Android OS knowledge

Bilingual beneficial

Customer service mindset

Education

Computer science or tech background

Tools

DVM

Mobile Station test sets

Low voltage power supplies

Job description

Mosaic North America seeks a Full-Time Google Tech Specialist to assess client support needs, troubleshoot issues, and explain solutions in a fast-paced retail setting. You’ll handle post-sale setup, manage queues, and escalate product problems to internal teams, while delivering superior service and assisting with sales when required.

Qualifications include 6+ months retail tech support, familiarity with Android systems, and strong communication.