In-Store Tech Specialist: Repairs & Customer Support

Acosta Sales & Marketing; Houston, Northern (TX, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision & Telehealth

401(k) match

Legal insurance

EAP

Job summary

Mosaic Sales Solutions US Operating Co, LLC in Houston seeks a Full-time Google Tech Specialist to assess customer support needs, troubleshoot issues, and explain solutions in a fast-paced retail environment. The role includes post-sale setup support and managing customer queues.

You will perform Level 1 device repairs, document service events, and coordinate with repair teams to set expectations and expedite returns. The position offers hourly pay and a comprehensive benefits program.

Qualifications

• 6+ months retail tech support experience.
• Experience with DVM, mobile test sets, low voltage supplies.
• Strong professional communication skills.
• Subject matter expert on brand and Android OS.
• Mobile phone repair experience (Level 1).
• Bilingual Spanish a plus.
• Call center or customer service experience preferred.
• CS or comparable technical background.
• Ability to build good relationships with team.
• Multitasking in fast-paced environment.
• Analyze data from multiple sources.
• Plan and prioritize multiple tasks.
• Read/write repair orders and manuals.
• Strong English communication skills.
• Problem-solving with established guidelines.
• Bilingual/multilingual a plus.

Responsibilities

• Assess customer support needs and troubleshoot to solutions.
• Provide post-sale setup support.
• Manage queues, prioritize resources and resolve escalations.
• Identify and document product issues for internal team.
• Collaborate with repair team to set expectations and return products quickly.
• Contribute to collaboration through accountability and communication.
• Prepare new products for launches and perform visual merchandising.
• Assist with sales and complete transactions when necessary.
• Deliver superior customer service.
• Perform Level 1 device repair: education, troubleshooting, software upgrades, QA checks.
• Determine warranty status and explain warranty guidelines.
• Explain service and insurance options; process exchanges when repair is impossible.
• Process out-of-warranty payments and document service events.
• Maintain repair records on service tickets.

Skills

Retail tech support

Professional communication

Brand knowledge Android

Customer service

Bilingual Spanish

Education

Computer science or comparable technical background

Tools

DVM

Mobile Station test sets

Low voltage power supplies

Job description

Mosaic Sales Solutions US Operating Co, LLC in Houston seeks a Full-time Google Tech Specialist to assess customer support needs, troubleshoot issues, and explain solutions in a fast-paced retail environment. The role includes post-sale setup support and managing customer queues.

You will perform Level 1 device repairs, document service events, and coordinate with repair teams to set expectations and expedite returns. The position offers hourly pay and a comprehensive benefits program.