In-Store Tech Specialist: Repairs & Customer Support

Socket.dev; Santa Monica (CA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Tuition reimbursement

Discount program

AI tools access

Job summary

Acosta Group is hiring a Full-Time Google Tech Specialist for our Google retail store in Santa Monica. You will assess customer support needs, troubleshoot issues, explain solutions across knowledge levels, and manage post-sale product setup and escalations in a fast-paced environment.

The role requires 6+ months in retail technical support, Android knowledge, basic device repair, and strong communication. Competitive pay with comprehensive benefits and growth opportunities.

Qualifications

• 6+ months retail experience in technical support role preferred.
• Experience with electronic and test equipment such as DVM, Mobile Station test sets and low voltage power supplies.
• Subject matter expert level of knowledge of brand and Android operating system.
• Mobile phone repair experience (Level 1).
• Call center or customer service experience preferred.

Responsibilities

• Assess customer support needs, troubleshoot or diagnose issues and thoroughly explain potential solutions.
• Provide assistance for customer product post-sale set up support.
• Manage customer queues, prioritize resources and resolve escalations in a fast-paced environment.
• Identify, document and elevate potential product issues to internal team.
• Collaborate with repair team to set expectations and return products quickly.
• Prepare new product for launches and assist with visual merchandising when needed.

Skills

Retail experience

Technical support

Android OS knowledge

Phone repair (Level 1)

Professional communication

Brand/product knowledge

Call center experience

CS or technical background

Tools

DVM

Mobile Station test sets

Low voltage power supplies

Job description

Acosta Group is hiring a Full-Time Google Tech Specialist for our Google retail store in Santa Monica. You will assess customer support needs, troubleshoot issues, explain solutions across knowledge levels, and manage post-sale product setup and escalations in a fast-paced environment.

The role requires 6+ months in retail technical support, Android knowledge, basic device repair, and strong communication. Competitive pay with comprehensive benefits and growth opportunities.