In-Store Tech Specialist: Device Support & Repairs

Mosaic North America; Miami (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

401(k) Plan with Company Match

Employee Discount Program

Bonus Opportunities

Job summary

Mosaic Sales Solutions US Operating Co, LLC is hiring a Full-time Google Tech Specialist in Miami, FL. You will assess customer needs, troubleshoot issues, and provide clear solutions in a fast-paced Google retail setting.

You will manage queues, assist with post-sale setup, and perform Level 1 device repairs while documenting work and guiding customers through warranty options and service steps.

Qualifications

• 6+ months retail experience in technical support role preferred.
• Experience with electronic and test equipment such as DVM, Mobile Station test sets and low voltage power supplies.
• Professional communication skills including ability to communicate policies and procedures.
• Subject matter expert level of knowledge of brand and Android operating system.
• Mobile phone repair experience (Level 1).
• Bilingual Spanish /any other language is a plus but not required.
• Call center or customer service experience preferred.
• Computer science or comparable technical background.
• Ability to develop and maintain excellent working relationships within the department.
• Ability to multitask in a fast-paced environment.
• Ability to interpret technical repair manuals and procedures.

Responsibilities

• Assess customer support needs, troubleshoot or diagnose issues and thoroughly explain potential solutions.
• Provide assistance for customer product post-sale set up support.
• Manage customer queues, prioritize resources and resolve escalations.
• Identify, document and elevate potential product issues to internal team.
• Collaborate with repair team to set expectations and return products quickly.
• Contribute to a collaborative environment with clear communication.
• Prepare new products for launches and assist with merchandising.
• Meet and greet customers, assist with sales and complete transactions.
• Deliver superior customer service.
• Perform Level 1 device repairs including education, troubleshooting, software upgrades, and diagnostics.
• Determine warranty status and explain options to customers.
• Process exchanges when repairs cannot be made and handle payments.
• Document repairs accurately on service tickets.

Skills

Retail experience

Technical support

Professional communication

Android OS knowledge

Mobile phone repair (Level 1)

Bilingual (Spanish)

Call center experience

Data analysis

multitasking in fast-paced env

Education

Technical background (computer science)

Tools

DVM

Mobile Station test sets

Low voltage power supplies

Job description

Mosaic Sales Solutions US Operating Co, LLC is hiring a Full-time Google Tech Specialist in Miami, FL. You will assess customer needs, troubleshoot issues, and provide clear solutions in a fast-paced Google retail setting.

You will manage queues, assist with post-sale setup, and perform Level 1 device repairs while documenting work and guiding customers through warranty options and service steps.