Retail Tech Specialist — Device Diagnostics & Setup

Acosta Sales & Marketing; Santa Monica, Northern (CA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription,

Telehealth

401(k) Plan with Company Match

Employee Discount Program

Bonus Opportunities

Access to Use Approved AI Tools

Job summary

Acosta Group, through Mosaic, seeks a Full-time Google Tech Specialist for a Google retail store in Santa Monica. You will assess customer needs, troubleshoot devices, and explain solutions to customers at all levels while supporting post-sale setup and merchandising. The role emphasizes high-quality service, collaboration with repair teams, and fast issue resolution.

Experience in retail technical support and Android knowledge is preferred. Bilingual Spanish is a plus.

Qualifications

• 6+ months retail experience in technical support preferred.
• Experience with electronic/test equipment like DVM and mobile station test sets.
• Professional communication skills and ability to explain policies.
• Subject matter expert level of Android OS knowledge.
• Mobile repair experience (Level 1).
• Bilingual Spanish is a plus but not required.

Responsibilities

• Assess customer support needs and diagnose issues, explaining solutions clearly.
• Provide post-sale set up assistance for customer products.
• Manage customer queues and prioritize resources in a fast-paced environment.
• Identify and elevate potential product issues to internal teams.
• Collaborate with repair team to set expectations and return products quickly.
• Document repairs and customer interactions in service tickets.
• Walk customers through insurance options and warranty status.
• Assist with sales and complete transactions when needed.

Skills

Customer service

Technical support

Android OS knowledge

Spanish bilingual

Professional communication

multitasking

Problem solving

Call center experience

English proficiency

Education

Computer science background

Tools

DVM

Mobile test sets

Low voltage power supplies

Job description

Acosta Group, through Mosaic, seeks a Full-time Google Tech Specialist for a Google retail store in Santa Monica. You will assess customer needs, troubleshoot devices, and explain solutions to customers at all levels while supporting post-sale setup and merchandising. The role emphasizes high-quality service, collaboration with repair teams, and fast issue resolution.

Experience in retail technical support and Android knowledge is preferred. Bilingual Spanish is a plus.