In-Store Tech Specialist: Customer Support & Repairs

Mosaic North America; Santa Monica (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telehealth

401(k)

Job summary

Mosaic Sales Solutions US Operating Co, LLC in Santa Monica is seeking a Full-time Google Tech Specialist to assess customer support needs, troubleshoot issues, and explain solutions. You will manage customer queues, assist with post-sale setup, and escalate product issues to internal teams while maintaining top-tier service.

The role includes hands-on device repair, greeting customers, and contributing to visual merchandising when required.

Qualifications

• 6+ months retail experience in technical support preferred.
• Professional communication skills including ability to communicate policies and procedures.
• Subject matter expert level knowledge of brand and Android operating system.
• Mobile phone repair experience (Level 1).

Responsibilities

• Assess customer support needs and diagnose issues.
• Provide post-sale setup support for customers.
• Manage customer queues and escalate issues as needed.
• Identify product issues and report to internal team.
• Collaborate with repair team to set expectations for clients.

Skills

Professional communication

Bilingual (Spanish)

English proficiency

Problem solving

Multitasking

Education

Computer science background

Tools

DVM

Mobile Station test sets

Low voltage power supplies

Job description

Mosaic Sales Solutions US Operating Co, LLC in Santa Monica is seeking a Full-time Google Tech Specialist to assess customer support needs, troubleshoot issues, and explain solutions. You will manage customer queues, assist with post-sale setup, and escalate product issues to internal teams while maintaining top-tier service.

The role includes hands-on device repair, greeting customers, and contributing to visual merchandising when required.