In-Store Tech Specialist — Customer Support & Setup

Socket.dev; Houston (TX); On-site; USD 33,000 - 37,000; Full time

Job summary

Acosta Group is seeking a Full-Time Google Tech Specialist to assess customer support needs, troubleshoot issues, and clearly explain solutions to customers of all knowledge levels. The role involves post-sale setup support, queue management, and quickly resolving escalations in a fast-paced retail environment.

The position offers an hourly pay range of $24–$27, with Acosta emphasizing equal opportunity employment and accessibility accommodations.

Qualifications

• Experience in handling customer inquiries and issues.
• Ability to explain technical solutions to non-technical customers.
• Strong prioritization and queue-management skills.

Responsibilities

• Assess customer support needs and troubleshoot or diagnose issues.
• Explain potential solutions to customers at all knowledge levels and hand off as needed.
• Provide post-sale setup support and manage customer queues, prioritizing resources to resolve escalations in a fast-paced environment.

Skills

Customer support

Troubleshooting

Communication

Job description

Acosta Group is seeking a Full-Time Google Tech Specialist to assess customer support needs, troubleshoot issues, and clearly explain solutions to customers of all knowledge levels. The role involves post-sale setup support, queue management, and quickly resolving escalations in a fast-paced retail environment.

The position offers an hourly pay range of $24–$27, with Acosta emphasizing equal opportunity employment and accessibility accommodations.