Technical Specialist: Device Troubleshooter & Support

Apple Inc.; Corte Madera (CA); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement benefits

Product discounts

Education reimbursement

Bonus eligibility

Relocation

Job summary

Apple Inc. Retail is hiring a Technical Specialist to provide expert troubleshooting and high-quality repairs, while educating customers on options and services.

You will stay current on Apple products and repair processes, help customers with issues, and work with store teammates in a fast-paced environment. This role may require nights, weekends, and holidays at the Corte Madera store, with a strong emphasis on inclusion and customer care.

Qualifications

• Availability to work a schedule including nights, weekends, and public holidays in the retail store.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and feedback to Apple.
• Provide excellent service by understanding needs, presenting recommendations, educating customers on ways to buy.
• Perform other tasks including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment respecting differences and curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Technical expertise

Troubleshooting steps

Customer service

Product knowledge

Multitasking

Team player

Confidential information

Curiosity

Job description

Apple Inc. Retail is hiring a Technical Specialist to provide expert troubleshooting and high-quality repairs, while educating customers on options and services.

You will stay current on Apple products and repair processes, help customers with issues, and work with store teammates in a fast-paced environment. This role may require nights, weekends, and holidays at the Corte Madera store, with a strong emphasis on inclusion and customer care.