In-Store Tech Specialist — Repairs & Customer Care

Apple; BLOOMINGTON (MN); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Discretionary bonuses

Tuition reimbursement

Job summary

Apple Retail in Bloomington, MN is seeking a Technical Specialist to provide hands-on technical support and skilled troubleshooting for customers, helping them get the most out of their Apple products.

You will educate customers on repair options, services, and product features, demonstrate Apple’s values, and collaborate with team leaders to resolve recurring issues while delivering a friendly, inclusive experience.

Qualifications

• Experience supporting customers with Apple products and services.
• Ability to troubleshoot hardware and software issues for customers.
• Strong communication and empathy in service interactions.

Responsibilities

• Develop knowledge of Apple products, services and repair processes to support efficient repairs.
• Assist customers with Apple product or software issues with care and empathy using available tools.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and provide feedback to Apple.
• Provide excellent service by understanding customer needs and offering appropriate products and services.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and fostering learning.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Technical expertise

Customer service

Problem solving

Learning mindset

Job description

Apple Retail in Bloomington, MN is seeking a Technical Specialist to provide hands-on technical support and skilled troubleshooting for customers, helping them get the most out of their Apple products.

You will educate customers on repair options, services, and product features, demonstrate Apple’s values, and collaborate with team leaders to resolve recurring issues while delivering a friendly, inclusive experience.