Technical Repair Specialist – iPhone & Apple Devices

Apple; BLOOMINGTON (MN); On-site; USD 35,817 - 46,838; Full time

Benefits offered by this job

Stock program

Relocation assistance

Tuition reimbursement

Employee discounts

Job summary

Apple Retail in Bloomington, MN is seeking a Technical Expert to repair iPhone and other Apple products, educate customers on repair options, and inspire confidence in Apple services.

You will troubleshoot hardware and software, share knowledge with the team, and help create an inclusive environment while delivering exceptional customer service.

This role requires retail or sales experience and the ability to work nights, weekends and holidays as needed.

Qualifications

• Retail or sales experience required.
• Ability to safely perform hardware repairs with precise manual skills.
• Experience troubleshooting hardware and software in a customer-facing role.
• Availability to work nights, weekends, and holidays as needed.

Responsibilities

• Repair iPhone and Apple devices and educate customers on repair options.
• Troubleshoot, diagnose, and resolve service concerns for hardware and software.
• Provide excellent service by understanding customer needs and recommending products or services.
• Collaborate with team leaders to identify recurring repair problems and provide feedback to Apple.

Skills

Retail experience

Customer service

Hardware troubleshooting

Fine motor skills

Job description

Apple Retail in Bloomington, MN is seeking a Technical Expert to repair iPhone and other Apple products, educate customers on repair options, and inspire confidence in Apple services.

You will troubleshoot hardware and software, share knowledge with the team, and help create an inclusive environment while delivering exceptional customer service.

This role requires retail or sales experience and the ability to work nights, weekends and holidays as needed.