In-Store Tech Support & Repair Specialist

Apple Inc.; Fairfax (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

Apple Inc. is looking for a Technical Specialist in Fairfax, Virginia. In this role, you'll provide technical support and skilled troubleshooting for customers while generating excitement for Apple's products. You will also ensure customers are educated about repair options and enhance their experience with Apple’s services. The position requires technical expertise, availability, and a strong commitment to customer service in a fast-paced environment.

Qualifications

• Availability to work nights, weekends, and public holidays.
• Reliable attendance as scheduled, per local laws, and accommodations.
• Curiosity and willingness to learn from others.

Responsibilities

• Provide exceptional technical support for Apple customers.
• Support customers with Apple product or software issues.
• Contribute to an inclusive team environment.

Skills

Technical expertise of Apple products

Troubleshooting

Interpersonal skills

Customer service

Job description

Apple Inc. is looking for a Technical Specialist in Fairfax, Virginia. In this role, you'll provide technical support and skilled troubleshooting for customers while generating excitement for Apple's products. You will also ensure customers are educated about repair options and enhance their experience with Apple’s services. The position requires technical expertise, availability, and a strong commitment to customer service in a fast-paced environment.