In-Store Tech Specialist — Customer & Repair Expert

Lex; Chicago (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products and services

Educational expense reimbursement

Job summary

Apple Retail in Chicago is seeking a Technical Specialist to provide technical support, diagnose hardware and software issues, and guide customers through repairs and product education on the sales floor. You will stay up to date on Apple products, collaborate with team leaders, and help customers understand repair options while delivering inclusive, high‑quality service.

This role emphasizes empathy, strong problem solving, and a passion for helping customers get the most from their Apple

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays in the retail store.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and provide feedback to Apple.
• Provide excellent service by understanding customer needs, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical product knowledge

Troubleshooting

Customer service

Interpersonal skills

Teamwork

Confidential information handling

Curiosity and learning

Job description

Apple Retail in Chicago is seeking a Technical Specialist to provide technical support, diagnose hardware and software issues, and guide customers through repairs and product education on the sales floor. You will stay up to date on Apple products, collaborate with team leaders, and help customers understand repair options while delivering inclusive, high‑quality service.

This role emphasizes empathy, strong problem solving, and a passion for helping customers get the most from their Apple