Technical Specialist — Repair & Customer Tech Support

Apple; Chicago (IL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products and services

Tuition reimbursement

Employee stock purchase plan

Job summary

Apple Retail in Chicago is seeking a Technical Specialist to provide technical support and troubleshooting for customers, delivering an engaging and informative Apple experience. You will empower customers to maximize their use of Apple products.

The role emphasizes educating customers on repair options, products, and services, while maintaining excellent service and contributing to an inclusive environment at Apple.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Demonstrated technical expertise of Apple products and services.
• Ability to follow troubleshooting steps to identify root causes in a customer service environment.
• Strong interpersonal skills for navigating customer service issues.
• Willingness to continuously learn about Apple products, services and related third-party products.
• Ability to work in a fast-paced environment and balance multiple tasks.
• Team-oriented with accountability among colleagues.

Responsibilities

• Provide technical support and skilled troubleshooting for customers in-store and remotely as needed.
• Educate customers on repair options and Apple products and services.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Collaborate with team leaders to identify recurring repair problems and communicate feedback to Apple.
• Deliver excellent service by understanding customer needs, recommending products/services, and educating on purchase options.
• Support customer-facing activities on or off the sales floor as needed.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical expertise in Apple products

Troubleshooting

Customer service

Teamwork

Communication skills

Job description

Apple Retail in Chicago is seeking a Technical Specialist to provide technical support and troubleshooting for customers, delivering an engaging and informative Apple experience. You will empower customers to maximize their use of Apple products.

The role emphasizes educating customers on repair options, products, and services, while maintaining excellent service and contributing to an inclusive environment at Apple.