In-Store Tech Repair Specialist

Best Buy

Port Charlotte (FL)

On-site

USD 32,000 - 52,000

Full time

8 days ago

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Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Support for physical and mental well‑b

Job summary

Best Buy in Port Charlotte, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair consumer electronics at our store. You will provide excellent customer experiences by listening to needs and partnering with other Geek Squad Agents.

You will perform repairs by following procedures, maintain documentation, and stay current with certifications through training. The role requires 6 months of diagnostic/repair experience and flexibility to work evenings,

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Maintain knowledge, skillsets and certifications through training courses
6 months of experience diagnosing, troubleshooting or repairing technology products