In-Store Tech Diagnostics & Repair Pro

Best Buy; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Flexible schedule

Job summary

Best Buy in Florida is seeking a Geek Squad Advanced Repair Technician (Agent) to provide technology support and repair for customers in-store. You will diagnose, troubleshoot and repair devices, listening to customers and coordinating with other Geek Squad Agents to ensure excellent service.

The role requires at least 6 months of hands-on experience with consumer electronics, the ability to work a flexible schedule including holidays, and a commitment to ongoing training and certifications.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Job description

Best Buy in Florida is seeking a Geek Squad Advanced Repair Technician (Agent) to provide technology support and repair for customers in-store. You will diagnose, troubleshoot and repair devices, listening to customers and coordinating with other Geek Squad Agents to ensure excellent service.

The role requires at least 6 months of hands-on experience with consumer electronics, the ability to work a flexible schedule including holidays, and a commitment to ongoing training and certifications.