In-Store Tech Repair Specialist

Best Buy; Nashport (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store and assist customers with technology support and device repairs. You’ll diagnose issues, perform repairs and provide clear guidance while delivering a great in-store experience.

You’ll collaborate with fellow Agents, maintain documentation, and stay current with training to handle a variety of consumer electronics. Flexibility with scheduling includes holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends
• Strong ability to prioritize and multi-task in a fast-paced environment

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses
• Maintain and update repair procedures and knowledge of devices supported

Skills

Troubleshooting

Customer service

Prioritization

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store and assist customers with technology support and device repairs. You’ll diagnose issues, perform repairs and provide clear guidance while delivering a great in-store experience.

You’ll collaborate with fellow Agents, maintain documentation, and stay current with training to handle a variety of consumer electronics. Flexibility with scheduling includes holidays, nights, and weekends.