In-Store Tech Repair Specialist

BrassRing, LLC; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits

Job summary

Best Buy’s Geek Squad is seeking an Advanced Repair Technician (Agent) to join our Madison, WI store team. You’ll diagnose issues, repair devices and advise customers in-person and by phone, using established procedures to deliver outstanding service.

You’ll work with teammates to document repairs and customer requests, maintain knowledge through ongoing training, and adapt to a flexible schedule including holidays and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech issues

Troubleshooting

Repairing devices

Customer service

Job description

Best Buy’s Geek Squad is seeking an Advanced Repair Technician (Agent) to join our Madison, WI store team. You’ll diagnose issues, repair devices and advise customers in-person and by phone, using established procedures to deliver outstanding service.

You’ll work with teammates to document repairs and customer requests, maintain knowledge through ongoing training, and adapt to a flexible schedule including holidays and weekends.