Advanced Tech Repair Technician - Diagnostics & Support

Talentify; Town of Wausau (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Wausau, WI is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose and repair computers and other devices, helping customers get the most from their tech. You’ll work at our local store, listening to needs and partnering with fellow Agents to deliver great service.

You’ll follow procedures, document repairs, and stay current with knowledge and certifications through training. A flexible schedule including holidays, nights and weekends is required, with competitive pay

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

6 months experience

Consumer electronics

Flexible schedule

Job description

Best Buy in Wausau, WI is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose and repair computers and other devices, helping customers get the most from their tech. You’ll work at our local store, listening to needs and partnering with fellow Agents to deliver great service.

You’ll follow procedures, document repairs, and stay current with knowledge and certifications through training. A flexible schedule including holidays, nights and weekends is required, with competitive pay