In-Store Tech Repair Specialist – Diagnostics & Support

Best Buy; Stillwater (OK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician role is based in a local Best Buy store, offering technology support and repair for computers and devices. You’ll diagnose, troubleshoot, and repair while delivering excellent customer experiences, both in person and by phone, working with fellow agents and leaders.

You’ll stay current with knowledge and certifications through ongoing training, and you’ll manage documentation and parts of the repair process with care and teamwork.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Customer service

Electronics repair

Job description

Best Buy’s Geek Squad Advanced Repair Technician role is based in a local Best Buy store, offering technology support and repair for computers and devices. You’ll diagnose, troubleshoot, and repair while delivering excellent customer experiences, both in person and by phone, working with fellow agents and leaders.

You’ll stay current with knowledge and certifications through ongoing training, and you’ll manage documentation and parts of the repair process with care and teamwork.