In-Store Tech & Customer Care Consultant

Optus; New York (NY); On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on Optus products

$80 monthly credit

Connected Day (annual)

Diversity & Inclusion programs

Counselling services 24/7

Parental leave (up to 14 weeks)

Job summary

Optus is seeking a Retail Service Consultant to join our Albany team in a full-time capacity. You will be the face of Optus, delivering standout customer experiences and building product knowledge to recommend simple, friendly tech solutions.

Join a supportive team that values accountability, integrity, and collaboration, with opportunities for growth and a focus on caring for customers in-store.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a Retail Service Consultant to join our Albany team in a full-time capacity. You will be the face of Optus, delivering standout customer experiences and building product knowledge to recommend simple, friendly tech solutions.

Join a supportive team that values accountability, integrity, and collaboration, with opportunities for growth and a focus on caring for customers in-store.