In-Store Connectivity Consultant

Optimum; Beckley (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Optimum is recruiting enthusiastic Retail Sales Consultants to join our in-store team. You will connect with customers, understand their needs, and guide them to the right telecom products and services while meeting sales targets.

You will act as a brand ambassador, delivering exceptional service, upholding company values, and collaborating with store peers to ensure a seamless customer experience. Weekend availability is expected in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent is necessary.
• A minimum of one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Self-motivator with a knack for working independently.
• Proficient computer and technical skills, that help support the best customer solutions.
• For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview.
• Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 50 pounds.
• Ability to work full time and weekends as necessary.

Responsibilities

• Connection builder: Your communication skills will be the magic that bridges the digital divide. You will be the first point of contact for our customers, and it's your responsibility to create a positive and welcoming environment. Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
• Store Expert: As a product expert, you will have a deep understanding of our products and services. Stay up to date with the latest trends and advancements in the telecommunications/mobile industry. This knowledge will enable you to educate customers about different options available and recommend the best solutions to meet their specific needs.
• Problem Solver: Assist customers with billing and service-related questions, ensuring they have a clear understanding of their accounts. Process payments, exchanges, and equipment issues efficiently and accurately. Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.
• Brand Ambassador: As the local face of our Company, you will embody the Optimum brand. Demonstrate professionalism, integrity, and enthusiasm in all customer interactions. Represent our company values and create a lasting impression that reflects positively on our brand.
• Team Builder: Work closely with your colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and provide backup support when needed. Foster a supportive and collaborative team environment that contributes to overall customer satisfaction.

Skills

Effective communication

Negotiation

Problem-solving

Self-motivated

Independent work

Education

High school diploma or equivalent

Tools

Computer skills

Technical skills

Job description

Optimum is recruiting enthusiastic Retail Sales Consultants to join our in-store team. You will connect with customers, understand their needs, and guide them to the right telecom products and services while meeting sales targets.

You will act as a brand ambassador, delivering exceptional service, upholding company values, and collaborating with store peers to ensure a seamless customer experience. Weekend availability is expected in a fast-paced retail environment.