In-Store Sales Leader — Customer Experience

Michaels Stores; Onalaska (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

Michaels Stores, a leading craft retailer, seeks a Sales Manager for the La Crosse, WI store to lead front-end operations and customer experience with a focus on driving sales and key KPIs. You will coach team members, ensure SOP adherence, and manage daily store activities while delivering exceptional service.

The role requires hands-on leadership, strong communication, and the ability to work nights, weekends and early mornings in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience
• Proven ability to coach staff and improve customer experience
• Experience managing store operations and KPI delivery

Responsibilities

• Lead front-end and service operations to uphold brand standards
• Drive sales through customer-focused coaching and strong execution
• Provide Manager-on-Duty coverage and ensure omni-channel service

Skills

Retail leadership

Customer experience

Team coaching

POS operations

Job description

Michaels Stores, a leading craft retailer, seeks a Sales Manager for the La Crosse, WI store to lead front-end operations and customer experience with a focus on driving sales and key KPIs. You will coach team members, ensure SOP adherence, and manage daily store activities while delivering exceptional service.

The role requires hands-on leadership, strong communication, and the ability to work nights, weekends and early mornings in a fast-paced environment.