Store Sales Manager — Customer Experience Leader

Michaels; Kenosha (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee assistance program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels in Kenosha, WI is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales, and ensure an engaging customer experience. You will oversee front-end and service operations, model selling behaviors, coach the team, and ensure efficient day-to-day execution.

The role emphasizes coaching customer experience, managing POS operations, and promoting loyalty programs while maintaining brand standards and operational excellence.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture to drive sales and customer experience.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel fulfillment including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer coaching

Store operations

POS proficiency

Omni-channel

Tools

POS systems

Job description

Michaels in Kenosha, WI is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales, and ensure an engaging customer experience. You will oversee front-end and service operations, model selling behaviors, coach the team, and ensure efficient day-to-day execution.

The role emphasizes coaching customer experience, managing POS operations, and promoting loyalty programs while maintaining brand standards and operational excellence.