In-Store Sales & Customer Service Pro

storesalesassociate; Jackson (MS); On-site; USD 24,000 - 34,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Store Sales Associate to deliver excellent customer service and maintain product knowledge across merchandise. The role emphasizes proactive engagement with customers, integrity, clear communication, and adaptability in a fast-paced retail setting.

The Sales Associate will help build a positive work culture, drive employee involvement, and support change management within the store operations team.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations (addition, subtraction, percentages).

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, follows fitting room policies, rings customer in a timely fashion, thanks customers for shopping and invites them to return.
• Follows all safety procedures.
• Maintains professional appearance with name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Supports Loss Prevention procedures and reports incidents as required.
• Performs other duties as assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Store Sales Associate to deliver excellent customer service and maintain product knowledge across merchandise. The role emphasizes proactive engagement with customers, integrity, clear communication, and adaptability in a fast-paced retail setting.

The Sales Associate will help build a positive work culture, drive employee involvement, and support change management within the store operations team.