In-Store Retail Support Specialist: Customer Care & Tech

DSI Systems; Stone Mountain (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Insurance (Medical, Dental, Vision, &

401k with employer matching

Paid time off

Profit sharing

AT&T discount

Paid training

Advancement opportunities

Job summary

DSI Systems is hiring a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing questions, account updates, device support, and service concerns while troubleshooting devices and network issues on the sales floor.

The role requires strong communication, calm under pressure, and the ability to multitask across several systems, with flexible availability including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Adhere to company policies, compliance requirements, and privacy standards.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.

Skills

Customer Service

Communication

Multitasking

Problem Solving

Flexibility

Tools

POS systems

Job description

DSI Systems is hiring a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing questions, account updates, device support, and service concerns while troubleshooting devices and network issues on the sales floor.

The role requires strong communication, calm under pressure, and the ability to multitask across several systems, with flexible availability including evenings and weekends.